Data Deletion

1. Overview

You can request full deletion of your TerminalSync account and personal data at any time and for any reason. This page explains how to do it, what gets deleted, what (by legal obligation) we must retain, and how long the process takes.

2. How to request deletion

Three ways to submit the request:

• From the app: open TerminalSync → Settings → Account → Delete my account. The request is recorded immediately.
• By email: send us an email from the address linked to your account to privacy@terminalsync.ai with the subject “Data deletion”. Include your registration email so we can identify you.
• Via Facebook / Meta: if you signed in with Facebook and want us to only delete the data linked to that authentication, remove TerminalSync as an app from your Facebook Settings → Apps and Websites. We receive the automated notification and process the deletion within a maximum of 30 days.

3. What we delete

Once your request is confirmed we delete, from our systems:

• Your user account, email address and profile.
• Your subscription and billing status (charges already processed remain in Stripe due to tax obligations — see §5).
• Operational metadata: linked devices, session history, last-seen timestamps and notifications sent.
• Any data you sent to support via email or forms, unless we're required to retain it due to an active dispute.

4. Data you already control (never sits on our servers)

By design of TerminalSync, most of your content never touches our servers: your files, secrets and AI conversations live AES-256 encrypted in your own cloud (Google Drive / iCloud / Dropbox), with the key only in your Keychain. We do not have access to that content and cannot delete it for you — but you can delete it directly from your cloud provider at any time without asking us.

5. What we retain (why and for how long)

• Billing records: invoices and receipts already issued remain in Stripe for the period required by applicable tax law (typically 5-7 years). We cannot delete them even if you close your account.
• Minimum audit trail: we keep a record that an account existed with your email and that it was deleted, along with the deletion date. This lets us respond to audits and prove we honored your request if you ever ask again.

6. Timelines

We confirm receipt of your request within the next 24 business hours and complete the deletion within a maximum of 30 days. If your jurisdiction requires a shorter timeline (e.g. certain interpretations of GDPR or CCPA), we honor that timeline.

7. Contact

Write to privacy@terminalsync.ai with any question or request about your data. If you prefer to start without opening the account, you can also reach hola@terminalsync.ai.