Clear answers to get started

TS brings your AI work together in workspaces that you can resume, organize, and sync between your devices. It keeps your project context, conversations, memory, and connected tools together so you do not have to start from zero.

Download TS, sign in, and create your first workspace. The included AI is ready to chat; you can add files, links, or tools from Context whenever you want to work with information from your business.

Stop writing on the first device, wait for it to sync, then open, import, or resume that workspace on the second. Your project history and context come with it.

Yes. TS syncs each project's memory: previous conversations and notes about how you work. When you open the same project on another device, you can continue with that context instead of explaining it again.

Local work can continue offline, and cloud sync resumes when you are back online. Features that need an external service or an AI reply may wait for the connection to return.

Context is where you see what information the AI can use in a workspace: conversations, documents, notes, rules, links, videos, memory, and produced material. It also keeps connected tools separate so you do not confuse a connection with a document the AI has already read. Controls such as pause, remove, or ask only about one source appear only when that source supports them.

We do not yet have a documented maximum by category. That does not mean unlimited: the number that can be used depends on the source, your selection, and the space available for each answer.

It depends on the type. PDF, DOCX, EPUB, and text are extracted up to 60,000 characters; text files also have a 16 MiB file-read cap. Web pages are downloaded up to 5 MiB and their text is limited to 60,000 characters. YouTube captions use a 5 MiB download cap and up to 60,000 characters of text. Pasted text has a maximum of 20,000 characters. These are read or extraction caps, not the total file size accepted.

For each turn, TS builds a package with your message, the conversation, and the sources that fit. Eligible sources are included by default; you can remove some in the library and apply that change. The code uses an estimated budget of 24,000 tokens for that package; a token is an approximate unit of text, not a universal limit for the model window or plan. If the budget is not enough, some sources or messages are left out or only partly included. An available or included source does not by itself prove that it was used in an answer or cited; tools and automatic context are handled separately.

Open Context in the workspace and choose “Choose sources.” Some versions may show “View all” while they receive the change. If your version shows neither button, do not turn on hidden switches to force the library.

Type part of a source name or address, then use the type and status filters. The library shows up to 50 results per page; change pages to keep reviewing. Searching or filtering does not change what the AI uses.

Check the boxes for sources that can be selected. The choice stays as a draft in the library: the AI does not change until you apply it. Some rows only say that a source was detected and cannot be selected.

Available means the source appears and has content or a state you can review. Included means the applied selection allows it into that workspace's Context. Used means that turn actually added content; it may be only part of the source. Cited means the answer pointed to that source. Seeing a source as available or included does not prove that every answer used or cited it.

No. Applying changes which sources are included in that workspace; new sources are added before sources you removed are taken out. This does not change tools or automatic context. Sharing opens a review and sends copies of compatible sources to another workspace you own: it does not move or delete the original, and incompatible sources are left out.

The library keeps the source record and shows its state. “Reading not confirmed” means the source was detected, but it does not prove that its content is usable yet; for an image, it does not mean OCR. A paused source should not be presented as used: resume it or read it again only when that action is shown. If Apply shows a problem, keep the notice and do not assume the selection was applied. The selection belongs to that workspace and is not inherited by another one.

When an answer includes a citation, choose “View this source” to open the library and locate its row. This confirms the source, but it does not guarantee that the screen jumps to the exact fragment. If the row shows a problem and offers Retry, read it again there; if it does not offer that action, we do not promise a forced reread.

The new library is available only in versions that include the change. Look for the “View all” button inside Context, and record the title and build if you need help. Installation and verification of a specific version must be confirmed separately; this FAQ does not assume them.

Yes. In Context, choose “Web and videos,” paste the link, and wait for its text to be saved. A YouTube video works when it has a caption track the app can read; otherwise the panel should explain the problem instead of pretending it read the video.

Yes. Select sources that can be shared and send them to another workspace you own. They should appear in the destination as usable copies; removing the destination copy should not delete the original source.

Your secrets, credentials, memory, and conversations are encrypted on your device before they sync. That is separate from processing an answer: when you use the included AI, your message and the Context material needed for the answer are sent to the AI provider. Your project files follow the cloud path you configured; see the privacy policy for the details of each case.

A connector links the AI to a service you already use, such as email, calendars, documents, a CRM, or payments. You add it from Integrations, and it may require an API key, OAuth, sign-in, an account, or service permissions. The screen should tell you what is missing.

The explorer is organized into five visible groups: Kits, Plugins, Connectors, Skills, and CLI Tools. Kits and Plugins combine pieces for a job; Connectors link services; Skills add a way of working; and CLI Tools cover technical tasks that need installation and sign-in.

Available Kits are shown as free and included with the plan; some are marked Coming soon and should not be counted as ready. Any cost or account needed for an external service inside the Kit still depends on that service.

Current plans and any trial availability are shown on the pricing screen and checkout. Review the current plan, currency, and terms before paying; existing accounts should not assume a trial restarts when changing plans.

The current launch is available on macOS. Windows is in preparation and we will announce it when available; Linux is not currently available.

First read the app's notice and retry only if the action tells you to. If there is a risk of data loss, a charge, a security problem, or repeated sync failure, ask for human help and keep the error message without sharing secrets.